Frequently Asked Questions

Please check your junk/spam folder. Your order confirmation email is automatically sent to the email address you provide on the placement of your order. If you have entered an incorrect email address please contact our support team here.

Your CV writer will keep working on your professional CV until you are 100% happy. Sometimes this will require you to list out edits in your account chat or over the phone, our writers will create your documents based on current standards to give you the best chance of securing an interview. If this isn't what you want, you will need to explain in detail to your CV writer how you want the CV written. If, after multiple drafts, you still aren't happy with the CV, please contact our customer service team who will raise a ticket with our management team and we will assign your project to another CV writer free of charge.

This depends.​

Careers Expert Group (CV People & Resume People) provide professional bespoke writing services. There is no trial or grace period after purchasing a writing service. A considerable amount of time and effort goes into critiquing, researching, drafting, writing and proofreading your new documents. It is this time that you are purchasing, rather than a physical product. As resume writing is a bespoke and tailored service, we are unable to offer full refunds once your project has been assigned to a writer. Our refund policy is as follows:​

• If you wish to cancel your order before your project has been assigned to a writer, we will issue you a full refund.

• If you wish to cancel your order while it is being drafted, please contact your writer as soon as possible. They will inform you how many hours they have worked on your project thus far, and we will charge you for work already complete at an hourly rate ($80 p/h).

• If you wish to cancel your order after you have been sent the first drafts of your documents, we will not issue a refund unless we are in breach of our own terms and conditions. We will, however, work on your project until you are 100% happy or reassign your project if required.

• Under no circumstances will we issue monetary refunds after 60 days from the placement of your order. Refunds that are approved by our Chief Operating Officer for orders placed more than 60 days ago will be issued by way of a credit voucher which can be redeemed on our website, with no expiry date.

Like any bespoke writing service, you should expect multiple drafts and revisions before a finished product is available. To ensure satisfaction with your final documents, we offer a 100% satisfaction guarantee. Our writers will work with you throughout the revision process until the final draft is to your satisfaction. ​

In no event will refunds be issued if deadlines are missed. Project lifecycles are unique to each individual's needs and specifications. While first drafts are submitted within two business days of your initial consultation, we recommend starting the process at least ten business days before application deadlines to ensure your documents reflect your own skills and experience and are tailored toward the position you are applying for.

No problem! We'll refund you the difference. Submit a ticket here.